Frequently Asked Questions
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What is MobileSentrix?
MobileSentrix is a wholesale distributor serving retailers and repair shops both domestically and internationally. We are known for providing quality products and services. For more information, please check out our About Us page.
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What hours are you open?
Our hours of operation are Monday through Friday from 10 AM to 9 PM EST, Saturday from 12 PM to 6 PM EST, and we are closed on Sunday.
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How can I check the status of my return?
You can check the status of your return in the "Product Returns/RMA" section of your account dashboard. If it shows "Processing," it means your return is either still in transit or has not yet been completed. If it shows "Completed," your return has been finalized and refunded to you.
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Why was my return rejected?
If an item from your return was rejected, it likely did not meet the criteria of our return policy. We offer a lifetime warranty on all parts, provided there is no internal or physical damage to the part. However, this warranty does not cover Accidental Damage, Misuse, or Wear and Tear.
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A SKU isn't showing up when creating my RMA.
If you can't find the specific SKU you want to return in the list, just select a similar item instead. For instance, if you're trying to return an "AMPlus iPhone 12 screen" but it's not listed, you can choose a "AMPlus iPhone 12 screen." We'll make the necessary adjustments on our end to process your return correctly.
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How long does it take for an RMA to proccess?
We usually process returns within 3-7 business days after receiving the return package in our warehouse. If you need your return processed sooner, we are happy to prioritize it upon request.
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Can I get my rejected items back?
We can return any items that are rejected from your Returns upon request. Just give us 1 business day to process the request and locate your items. Once processed, we'll include them in your next order with us. If preferred, we can also set this as a default option on your account.
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Can I transfer my store credit to my card or bank?
Your store credit can be transferred out of your account to either a PayPal account or a Debit/Credit card. This can be done in the "Store Credit" section of your account dashboard. Just look for the "Transfer Credit" button and our system will walk you through the process from there.
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How can I add a new card to my account?
A new card can be added to your account during checkout. Simply enter the new card information during checkout, select "Save this card for future use" and finishing checking out. Once the order is placed, the card will be saved to your account which can be used for any future purchase with us.
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How can I track an order?
You can check the status and track an order in the "My Orders" section of your Account Dashboard. Simply click on the three dots next to the order you would like to view, and you will be brought to the Order View.
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How can I cancel or change an order?
If you do need to cancel or modify an order before it ships, we can take care of that as long as it has not shipped out of our warehouse. Send us a message including your order number, and we will assist you.
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Can I get a refund on a delayed overnight package?
If your FedEx package arrived later than expected, you can request a shipping refund directly through the FedEx Shipping Refunds section in your account dashboard. The system will automatically file a claim on your behalf.
